Terms and Conditions

Welcome to Best Pro Appliance Repair (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website, services, online booking forms, communications, and service requests.

By using our website, submitting a service request, booking an appointment, or communicating with us, you agree to these Terms and Conditions.

1. Services

Best Pro Appliance Repair provides appliance repair, refrigeration repair, HVAC service, diagnostic, maintenance, and related customer support services.

Service availability may vary depending on location, technician availability, equipment type, parts availability, and other factors.

2. Appointments and Service Requests

When you request service through our website, phone, text message, email, or online booking form, you agree to provide accurate contact information, service address, appliance or equipment information, and a description of the issue.

Appointment windows are estimates and may be affected by traffic, weather, previous jobs, parts availability, emergency service calls, or other circumstances outside of our control.

3. Service Call Fee and Flat-Rate Pricing

Each visit starts with a diagnostic. The service call fee is the fee published on our Prices page (bestprorepair-cos.com/prices/) when you book: currently $85 for household appliances and $120 for HVAC and commercial equipment. If you approve the repair, the service call fee is waived. If you decline the repair, you pay only the service call fee.

After the diagnostic, and before any repair work starts, the technician gives you a flat price for the repair. The flat price includes the labor and the parts listed in it, as well as any charges from our Prices page that apply to your job, such as additional technicians or work at height. The minimum labor charge for any repair or installation is $185. Once you approve the flat price, it does not change.

If, during the approved repair, the technician finds a separate problem that the flat price does not cover, we explain it and give you a separate price. We do not perform or charge for additional work without your approval.

4. Estimates and Repairs

We may provide repair estimates based on the technician’s diagnosis. Estimates may include labor, parts, materials, refrigerant, disposal fees, special-order parts, or other job-related costs.

Repairs are performed only after customer approval, unless otherwise agreed. Special-order parts may be non-refundable once ordered.

5. Parts and Availability

Repair timelines may depend on parts availability from manufacturers, distributors, or suppliers. We are not responsible for delays caused by backordered, discontinued, incorrect, or unavailable parts.

Some parts may need to be ordered specifically for your appliance or equipment. Special-order parts may require prepayment.

6. Warranty

Every repair and installation we perform carries a 3–6 month warranty on the parts we install and on our labor, starting on the date the work is completed. Maintenance and cleaning services, such as dryer vent cleaning, are not covered by this warranty. If the problem we repaired comes back during the warranty period because of a part we installed or work we did, we come back and fix it at no charge.

The warranty applies only to the specific repair or installation performed and the specific parts installed by Best Pro Appliance Repair. It does not cover unrelated issues, pre-existing conditions, misuse, improper installation by others, lack of maintenance, power issues, water damage, pest damage, clogged drains, refrigerant leaks in areas not repaired by us, customer-supplied parts, or equipment that is no longer economically repairable.

The warranty period starts on the completion date shown on your invoice.

7. Customer Responsibilities

The customer is responsible for providing safe access to the appliance, HVAC system, refrigeration equipment, electrical panels, water shutoff valves, rooftop units, crawl spaces, attics, or other service areas.

The customer is also responsible for securing pets, clearing the work area, providing parking or access instructions, and ensuring that an authorized adult is present when required.

8. Payments

Payment is due upon completion of service unless otherwise agreed in writing.

We may accept credit cards, debit cards, checks, cash, electronic payments, or other payment methods at our discretion.

Unpaid balances may be subject to collection efforts, late fees, returned payment fees, or additional charges as allowed by law.

9. Cancellations and Rescheduling

If you need to cancel or reschedule an appointment, please contact us as soon as possible.

Late cancellations, missed appointments, locked-out appointments, or appointments where access is not available may be subject to a service fee or trip charge.

10. SMS/Text Messaging Terms

By providing your phone number and opting in to receive SMS messages from Best Pro Appliance Repair, you agree to receive text messages related to your service request, appointment updates, technician arrival updates, repair status, estimates, invoices, customer support, and follow-up communication.

Message frequency varies depending on your service request and communication needs.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. After you reply STOP, you may receive one final confirmation message confirming that you have been unsubscribed.

For help, reply HELP, call us at (719) 521-0025, email us at support@bestprorepair.com, or visit bestprorepair-cos.com.

Consent to receive SMS messages is not a condition of purchase.

SMS consent and phone numbers are not shared with third parties or affiliates for marketing purposes.

11. Communications

By contacting us or submitting a service request, you authorize us to contact you by phone, text message, email, or other communication methods regarding your request, appointment, estimate, invoice, repair status, or customer support.

You are responsible for ensuring that your contact information is accurate and up to date.

12. Website Use

You agree not to misuse our website, forms, booking system, or communication channels. You may not use our website for unlawful purposes, spam, fraudulent requests, unauthorized access, or interference with our systems.

We may update, modify, suspend, or discontinue any part of the website at any time without notice.

13. Money-Back Guarantee

If you are not satisfied with a repair we performed, contact us within 14 days after the repair is completed, and we will refund the amount you paid for that repair.

Not every appliance or system can be repaired, and a repair is not always the most cost-effective option. If the technician finds that a repair is not possible or not worth the cost — for example, because parts are discontinued or the repair would cost close to a replacement — we tell you before any repair work starts, and you pay only the service call fee.

Some equipment may have multiple failures, hidden damage, or intermittent issues that cannot be fully identified during the initial diagnosis. In that case, the technician explains what was found and what is still uncertain before you approve the flat price.

14. Limitation of Liability

To the maximum extent permitted by law, Best Pro Appliance Repair is not liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of food, loss of business, loss of revenue, loss of use, property damage caused by pre-existing conditions, manufacturer defects, water leaks, electrical issues, or equipment failure.

Our liability is limited to the amount paid for the specific service giving rise to the claim, unless otherwise required by law.

15. Third-Party Services and Links

Our website or messages may contain links to third-party websites, payment processors, booking platforms, estimate systems, invoice systems, or other services. We are not responsible for the content, privacy practices, security, or terms of third-party services.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. The updated version will be posted on this page with the revised “Last updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Terms and Conditions.

17. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Best Pro Appliance Repair
Phone: (719) 521-0025
Email: support@bestprorepair.com
Website: bestprorepair-cos.com